Welcome to Shop at Mars, your premier destination for new and interesting items with a touch of the extraterrestrial. Our mission is not only to bring you unique products but also to ensure your shopping experience is out of this world. In light of our Martian theme, we've crafted a refund policy that's as clear as the Martian skies. Please take a moment to familiarize yourself with our policy below.

Our Galactic Refund Promise

Returns & Refunds

Exploring new frontiers is thrilling, but we understand that sometimes, even the most intrepid explorer needs to make a return. Here’s how we can help:

  • 30-Day Refund Window: We offer a 30-day refund policy from the day you place your order. If you decide your item is not as thrilling as a Mars rover expedition, we'll process a refund provided we haven't shipped it out. Please note, once an item is in transit, it becomes part of a mission in progress, and we cannot recall it.

  • Contact: If you have any questions or concerns, or if you need to initiate a refund, please signal our support team at hi@shopatmars.com. Just like a message from Mars, we’ll get back to you as soon as possible.

Non-Refundable Items

We aim to keep our inventory as exciting and diverse as the Martian landscape. However, please note:

  • Final Sale: Items marked as final sale cannot be returned or refunded. These are like rare Martian artifacts - once they're gone, they're gone for good.

  • Shipping Charges: Like the cost of launching a rocket, shipping charges are non-refundable. We invest in getting your items to you as swiftly and safely as a spacecraft landing on the red planet.

Faulty or Incorrect Items

Should you encounter a rogue asteroid in the form of a faulty or incorrect item, don’t panic. Here’s what to do:

  1. Contact Us: Immediately send a distress signal to hi@shopatmars.com with your name, order number, product name/code, and a photo of the fault or incorrect item.
  2. Replacement Mission: If the issue is indeed a fault on our part, we’ll launch a replacement mission faster than a Mars Orbiter, at no additional cost to you.

Lost in Space (Lost Orders)

  • Missing Cargo: In the rare event your package goes missing in the vast expanse of space (or the postal system), please contact us at hi@shopatmars.com. We'll investigate with the delivery services and, if necessary, send a replacement at warp speed.

Final Thoughts

Your satisfaction is as important to us as discovering water on Mars. We're here to ensure your shopping experience is smooth and enjoyable. Thank you for choosing Shop at Mars - where the extraordinary is just a click away. Explore our collection today and bring a piece of the cosmos into your home.

Remember, at Shop at Mars, the sky's not the limit; it's just the beginning.